Questions and answers

1. What do we offer?

At pio-shop.pl you will find proven, used servers, networking equipment and computers – from renowned brands like Dell, HP, Lenovo or Cisco. Every device is a combination of quality, performance and reliability – at a great price and with 12-month warranty!

2. Is it used equipment?

Yes – we offer professional off-lease equipment. These are devices that previously served in large corporations, but have undergone full technical tests, have been thoroughly cleaned and are 100% functional. Only from legal and reliable sources!

3. Is the equipment covered by a warranty?

Of course! Every offered equipment has as much as 12 months warranty. Our warranty only excludes mechanical damage and user errors.

4. Can I return a purchase?

Yes! You have up to 30 days for a free return via Parcel Locker. Fill out a simple form on the site: szybkiezwroty.pl/pioshoppl and you're done!

5. What does the complaint process look like?

You report a fault – we send a code for free shipping via InPost. We repair or replace the equipment as quickly as possible – in a maximum of 14 business days.

6. How long does order fulfillment take?

We ship the order within 24 hours from the moment the payment is credited or the order is placed (in the case of payment on delivery). We ship from Monday to Friday.

7. Can I pay on delivery?

Yes – you can pay by cash or card at the courier or at the pickup point.

8. What forms of payment do you accept?

We offer payments via:
BLIK, Visa/MasterCard, Google Pay, Apple Pay, PayPal, PayU (including 0% installments), Klarna, PayPo, traditional bank transfer or payment on delivery

9. Are installments available?

Yes! Take advantage of:
PayU – 0% Installments
Klarna and PayPo – pay later or spread into installments

10. Can I get a VAT invoice?

Yes, we issue VAT invoices. Just provide the details when placing the order.

11. Do I need to create an account?

No! You can buy as a guest. But registration brings additional benefits: faster shopping, access to order history and promotions.

12. Can I cancel the order?

Yes, we can issue a VAT invoice for every order. Provide the invoice details when placing the order.

13. Do I have to register to place an order?

No. You can buy as a guest. However, registration provides additional benefits: order history, faster shopping, promotional offers.

14. Can I cancel the order?

Yes, if the order has not been shipped yet. Contact us as soon as possible – we will cancel it without any problem.

15. How can I track my shipment?

After the package is sent, you will receive an email with a link to track the shipment on the carrier's website.

16. Does the equipment sold have an operating system?

Yes, most of the offered devices have an operating system installed. You will always find details in the product description under the "Product features" tab.