The following Terms and Conditions define the general sales conditions applicable in our online store available at pio-shop.pl, operated by PIO REMARKETING PL Sp. z o.o., Andrzejów Duranowski 1C, Sochaczew 96-500, Tax ID (NIP): 6972330998, REGON: 366548504.
1. Scope of application of the terms and conditions
The Terms and Conditions apply to all orders placed by Consumers and Entrepreneurs through our online store.
A Consumer is, in accordance with Art. 22 of the Civil Code, a natural person performing a legal transaction with an entrepreneur that is not directly related to their business or professional activity.
An Entrepreneur is, in accordance with Art. 43 of the Civil Code, a natural person, a legal person, and an organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity in its own name.
Other or supplementary Terms and Conditions and General Commercial Terms used by Entrepreneurs do not apply – they will become part of the agreement only if we provide express, written consent.
2. Conclusion of the agreement
A sales agreement is concluded with the company PIO REMARKETING PL Sp. z o.o.
The presentation of products in our online store constitutes an invitation to conclude an agreement within the meaning of Art. 71 of the Civil Code. In order to submit an offer to purchase products, an order must be placed. Using the mechanisms available in our store, you can add selected products to the shopping cart and submit a purchase offer. The shopping cart and the data entered in the forms can be modified before placing the order, using the available functionalities and messages appearing during the ordering process.
By clicking the button confirming and finalizing the order on the order summary page – you place an order for the products in the shopping cart. After placing the order, you will receive an e-mail from us confirming the receipt of the order and its acceptance for processing. Upon receipt of this message, a sales agreement is concluded.
3. Language and rules for recording the agreement
The sales agreement can be concluded in Polish
We keep the content of the agreement and send you the order data and our Terms and Conditions by e-mail. You can also check information regarding your orders via the customer account. The Terms and Conditions are also made available on the website of our online store in a manner that allows you to obtain, reproduce, and record the content.
4. Delivery of products
Ordered products are delivered via courier companies cooperating with us. Detailed information in this regard can be found during the ordering process and in a special information tab on our store's website.
Below we present detailed information on delivery methods:
- Couriers: DPD, DHL, FedEx, InPost, UPS, and Poczta Polska.
- Pickup points: For your convenience, we offer the possibility of picking up parcels at numerous partner points:
InPost Parcel Lockers are modern parcel machines available that allow for convenient parcel pickup at any time.
InPost PickupPoint is a network of partner points, such as shops, gas stations, or service outlets, enabling convenient sending and receiving of parcels. Thanks to wide availability and convenient locations, PickupPoints are an excellent alternative to Parcel Lockers, offering flexibility and comfort in handling shipments.
DPD Pickup: Pickup at DPD Pickup points located, among others, in Żabka, Lidl, Auchan, Leroy Merlin, Dino, OBI, Shell, Arhelan, Martes stores and other locations.
DHL POP: Pickup points in networks such as Żabka, Inmedio, Kaufland, and at Shell stations.
FedEx Point: Possibility of picking up parcels at FedEx facilities and partner points.
UPS Access Point: Pickup points located in convenient places, such as local shops and gas stations.
Orlen Paczka: Pickup of parcels at ORLEN gas stations and in parcel machines.
Pocztex Point: Possibility of pickup at Poczta Polska branches and partner points, such as Żabka, ABC, Lewiatan, Delikatesy Centrum, Groszek, Arhelan, Duży Ben, and Euro Sklep stores.
5. Payments
The following forms of payment are available in our online store:
- Cash on delivery upon receipt of the shipment.
- Electronic payments (e-payments), InPostPay, LeasLink (financing for companies), payment with Visa and Mastercard payment cards, deferred payments, and installment payments via the PayU and PayPro online payment services (The entity providing online payment services for fast transfers and payment cards is PayPro S.A.)
- Payment by traditional bank transfer to our store's bank account. If you choose this form of payment – after placing the order, we will send you the data for making the transfer via e-mail. Order processing will begin after the full amount required for the order is credited to our account.
Order processing will begin after the Online Store receives confirmation of correct payment from the Payment Provider or, in the case of cash on delivery, immediately after placing the order.
Detailed information about possible payment methods, including online payment services integrated with our store and available types of e-payments, as well as any additional costs, are presented during the ordering process and on our store's website in a special information tab regarding payment methods.
6. Right to withdraw from the agreement
In accordance with the information contained in the instructions on the right to withdraw from the agreement, you have the right to withdraw from the agreement within 30 days.
The Seller will refund the payment using the same payment methods as used by the Buyer in the original transaction, unless the Buyer agrees to another solution; in any case, the Buyer will not incur any fees in connection with this refund.
7. Reservation of ownership
The products ordered in the store remain our property until full payment of the sales price.
8. Damage caused during transport
Applies to Consumers: in the case of a distance consumer purchase, our store always bears the risk of accidental damage or loss of items in transit. If the ordered products are delivered with obvious damage caused during transport, we kindly ask you to report such a defect to the delivery person as soon as possible and contact us. Delay in reporting such a complaint or making contact has no consequences for your statutory rights (described below in the section on complaints) and their satisfaction. However, faster reporting helps us in pursuing our claims against the carrier or transport insurer.
9. Complaints: conformity of goods with the agreement / defects
Applies to Consumers: we are obliged to deliver goods without defects. In the event of non-conformity of the goods with the agreement, the Consumer is entitled to the rights specified in Chapter 5a of the Act on Consumer Rights. On the terms specified therein, the Consumer may demand repair or replacement of goods inconsistent with the agreement, or submit a statement on reducing the price of the goods, or withdraw from the agreement. We are liable for non-conformity of the goods with the agreement revealed within 1 year of their delivery, unless we have specified a longer shelf life for a given item – in such a case, the longer period applies.
In the event of non-conformity of the goods with the agreement, the above provisions regarding the Consumer also apply to a natural person concluding an agreement directly related to their business activity, when it results from the content of this agreement that it does not have a professional character for this person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Registration and Information on Business.
Complaints can be submitted:
- via e-mail to the address: info@pio-remarketing.pl
- in writing to the address: PIO REMARKETING PL Sp. z o.o., Andrzejów Duranowski 1C, 96-500 Sochaczew
- Via telephone contact at the following phone number: 880353719
Information regarding any additional warranty and its detailed conditions are always attached to the product and available on the information pages of the online store.
We process the complaint within 14 days.
Applies to Entrepreneurs (with the exception of natural persons concluding an agreement directly related to their business activity, when the content of this agreement shows that it is not of a professional nature for these persons – so-called "quasi-consumers", i.e., sole proprietors using certain consumer rights): warranty rights are lost if you did not inspect the goods in the time and manner accepted for items of this type and did not notify us immediately of the defect, and in the case where the defect came to light only later – if we were not notified immediately after its discovery. In the absence of notification of a defect, the goods are considered accepted. Complaints can be submitted electronically and in writing to the address indicated above. We are only liable for typical damages foreseeable at the time of concluding the agreement and their normal consequences; we are not liable for lost profits. In relation to entrepreneurs (with the exception of sole proprietors using certain consumer rights), our liability, regardless of its legal basis, is limited – both within a single claim, as well as for all claims in total – to the amount of the price paid and delivery costs under the sales agreement concluded with us.
Our customer service is at your disposal: By phone or e-mail between 09:00-17:00
10. Services provided electronically
In order to use our online store, including browsing the assortment and placing orders, it is necessary to have a multimedia device with an installed web browser and access to the Internet and e-mail. In the browser settings, it is recommended to enable the handling of JavaScript scripts and the saving of cookies. Users are obliged to use the online store in a manner consistent with the law and good practices; it is forbidden to provide content of an unlawful nature.
We take all necessary measures to ensure the fully correct operation of the website and the interface of our online store to the extent resulting from current technical knowledge and we undertake to remove within a reasonable time any irregularities and technical problems reported by users. The above also applies to the possibility of subscribing to the newsletter or the optional possibility of creating a customer account – if these services are provided as part of our store. You can notify us of any detected irregularities or interruptions in the functioning of the website and services of our online store using the contact details indicated in the point above. In a complaint regarding irregularities related to the technical functioning of the online store website, please indicate the type and date of occurrence of the irregularity.
11. Code of good practice
We have voluntarily submitted to the „Trusted Shops Quality Criteria” available at this link.
12. Out-of-court dispute resolution
We inform you that Consumers have the possibility to use an out-of-court method of considering complaints and pursuing claims. Information on how to access the above mode and dispute resolution procedures can be found at the following address: www.uokik.gov.pl in the tab „Amicable settlement of consumer disputes”.
Use of the aforementioned out-of-court methods of pursuing claims and settling disputes is voluntary and can only take place if both parties to the dispute (Consumer and seller) agree to it.
13. Final provisions
None of the provisions of these Terms and Conditions are intended to violate the statutory rights of the Consumer. In the event of any contradiction between the provisions of these Terms and Conditions and the rights of Consumers resulting from generally applicable laws – statutory regulations will always be applied in place of the challenged provisions of the Terms and Conditions.
In the case of Entrepreneurs, Polish law applies to all agreements concluded with us, excluding the United Nations Convention on Contracts for the International Sale of Goods.
In the case of Entrepreneurs, legal persons of public law or separated public-legal entities, the court with exclusive jurisdiction for resolving all disputes arising from contractual relations between us and you will be the court competent for our seat. The preceding sentence does not apply to natural persons concluding an agreement directly related to their business activity, when it results from the content of this agreement that it does not have a professional character for these persons, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Registration and Information on Business.
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